FAQ SERVICE

Current Information

Are there new chips at casinos? What happens to the "old" chips?

As of February 1, 2023, a new series of chips will be in use in all 12 casinos. The new chips with the euro values 5, 10, 20, 50, 100 and 500 have a new look and replace our previous series of chips.
Chips from the "old" series can simply be exchanged at the chip cash desk or before playing at our gaming tables.
Our employees in the casino are always available to answer any questions.

With a click on the button below you can take a look at the new series of chips:

New Chips

Are the Casinos open?

Are the Casino Restaurants open?

Is the Casino Bar open?

What safety and hygiene measures are there at the Casino?

Your health and that of our employees is top priority for us! For you to be able to enjoy the casino feeling to the fullest, our plans include regularly cleaning the gaming tables, slot machines, gaming equipment as well as surfaces that are frequently touched (handrails, door handles, lift buttons, etc.). Dispensers with disinfectant are available throughout the establishment so you can disinfect your hands at any time. Should you or someone in your household feel unwell, we ask you to refrain from visiting. Thank you for complying with our safety and hygiene measures!

Our hygiene and infection control measures have been audited by TÜV: All 12 casinos received TÜV certification for excellent hygiene and infection control standards.

What games are currently on offer?

Is it possible to play poker in the casino?

Are tickets for cancelled events still valid?

Can I make a group reservation?

For group bookings at the casino we offer Fun & Friends Packages. These group packages can be booked from 5 persons. There are 3 combinable gaming packages and drinks & food packages. Group reservations in our casino restaurants are subject to availability. For detailed information, our employees in our casinos are at your disposal. Please find more details on the Fun & Friends Website (only available in German) or contact our employees at the casino of your choice.

Fun & Friends Packages

Visit a Casino

At what age is admission to the casino allowed?

Admission to the casino as well as the casino restaurant is possible on completion of age 18 in accordance with the visiting and gaming regulations of Casinos Austria AG. Valid official photo identification (passport, personal identification card or driving licence) is required. ID card copies, e.g. on a smartphone, can not be accepted. Check-in takes place at reception on every visit. The ID card must be presented on every visit.

What dress-code should I pay attention to when visiting the casino?

If you want to enjoy the experience in a unique ambience, you also need the right outfit. Because a suitable appearance has many facets these days. It is important that a well-groomed impression is created that does justice to the casino flair. After all, every guest contributes to the fascination of the casino. And if you're looking for a term for our dress code, it's probably smart casual.

In the summer (until the end of September) you can wear casual clothes when you visit our casinos. You are also welcome to visit us in neat shorts (Bermuda) and summer shoes (please no swimwear or sportswear).

Even though there is currently no dress code, a look at the following list is sure to be helpful:

Yes please: modern, stylish shirts and polo shirts, gilets, blousons, pullovers, nice jeans with a jacket and well-groomed sneakers are welcome. Of course, we also like shirt, dress, skirt, blazer or suit. Anything that you do not need in the casino, such as jackets, caps, hats, large bags, etc., please leave in the cloakroom.
No thanks: neglected or unkempt clothing, shorts or flip flops, sports sandals, sporty running shoes, swim- or sportswear and training pants.

Is smoking permitted in the casinos?

Is there an admission charge?

Admission to the casino is free of charge. We are pleased to offer you welcome chips at reduced prices. For example, you receive € 30 worth of welcome chips for just € 27! For gambling on our slot machines you get the chips on a card.Welcome chips cannot be exchanged for value chips. In the event of a win at gaming tables, however, they will be exchanged - at the guest's request, directly during the respective payout process - for exchangeable chips (value chips) by our employees.

What is required for registration?

A valid official photo identification document* is required for registration. The Gaming Statute commits us to identifying guests by means of a valid official type of photo ID prior to allowing them admission to the casino. The security of our gaming operations is of utmost importance to us, and we believe that we are therefore also acting in the interest of our guests.

Please note: copies of ID cards (in digital or physical form) can not be accepted.

*) The following photo IDs (both physically or as an “eAusweis” e-ID card) can be used as proof of identity:

Driver's License (both physically or as an “eAusweis” e-ID card)
Identity Card (physically)
Passport (physically)
Official ID Card (physically)

Glücks Card

How can I sign up for the newsletter and what are the benefits?

Signing up for our newsletter is very easy when you register on our website. Here are the main benefits of subscribing to our newsletter:

Latest news: stay up to date with the latest information and updates about our products and promotions.
Discount promotions and reductions: Benefit from exclusive promotions and offers only available to newsletter subscribers.
Events and tournaments: Receive early information and invitations to exciting events and tournaments so that you don't miss any important dates.

Is registration and subscription to the newsletter free of charge?

Yes, both registration on our website and subscription to our newsletter are completely free of charge. There are no fees when you sign up for our newsletter. Benefit free of charge from the latest news, exclusive discount promotions in the online shop and information on exciting events and tournaments.

Simply sign up during the registration process and enjoy all the benefits our newsletter has to offer!

How much credit do I have on my Glücks Card? Can I have it paid out?

I no longer want to participate in the Glücks Card programme. What do I have to do?

Why do I receive fewer offers than my friends?

I have received a time-limited offer. Can I redeem it after the deadline?

How do I receive a new Glücks Card?

What do I do if my data change? / How do I change my address?

What do I do if I have lost or can no longer find my Glücks Card?

Why don’t I receive a newsletter?

I deleted my newsletter. Can newsletters be resent?

Why don’t I see my level / points when I have a My Casino account and a Glücks Card?

How do I find out my point level?

When do my points expire?

How do I redeem my lucky points?

How many lucky points can I collect with my Glücks Card?

How many status points can I collect with my Glücks Card?

How do I collect lucky and status points?

My friends have a different Glücks Card than I do. Why is that?

How is my Glücks Card level determined?

Why can’t I create a My Casino account with my Glücks Card?

To create your My Casino account with your Glücks Card, the email address you entered on the application form at the casino is used. If you have not entered an email address or the Glücks Card number has expired or is invalid, a My Casino account that is automatically linked cannot be created. Please create an account without entering the Glücks Card number and have the account linked the next time you visit the casino.

12 Casinos in Austria

How do I link my Glücks Card?

How do I receive a Glücks Card?

Create a My Casino account on the website and log in. Click on the “Activate” button under the “My account” section. The next time you visit the casino, simply link your account to a Glücks Card by showing the barcode at reception.
Alternatively, you can also fill out an application form directly at casino reception.

More about Glücks Card

Jobs & Career

What vacancies are there currently at Casinos Austria?

Where can I apply for a position at Casinos Austria?

How does the application process at Casinos Austria work?

What should my application contain?

How long does the application process take?

How can you become a croupier/croupière at Casinos Austria?

What does the training involve?

How long does the training last?

What does the training cost?

When and where is the next training?

What requirements are there to be accepted for training?

Applicants must have reached the age of majority, demonstrate completion of vocational training and have very good English skills. Every other foreign language is advantageous. A confident, polite demeanour and an impeccable character reference are further requirements to be admitted to the aptitude test. The result of the test as well as a personal interview determine whether you will be admitted to the course of training.

Can I complete a (summer) internship or a university of applied science internship at Casinos Austria?

For university interns, Casinos Austria offers various options in technical or commercial areas. We prefer an internship of around 6 months to gain as much insight into the desired area as possible. Internships in our company are advertised like other job advertisements on our career page.

Casinos Austria offers schoolchildren (from the age of 18) and students the opportunity to work as a holiday assistant every year during the summer months (June to September).

In selected casino operations, we offer internships in the kitchen or in service. In the casino headquarter there is mainly access to business areas of the company.

Holiday workers can get a taste of working life and gain insights into operational practice.

What documents to I need to apply for an internship?

Responsible Gaming

What concrete measures against gambling addiction sets Casinos Austria?

A visit to the casino should be an enjoyable gaming experience in a pleasant setting and an exciting recreational activity. Nearly everyone plays responsibly and within their financial means. Casinos Austria is aware that for some people gaming can be problematic and associated with negative experiences. We want to inform our guests about the problem and, in doing so, to prevent pathological gaming. As a serious and responsible gaming provider, it is obvious for Casinos Austria to be the first point of contact for guests with problems. Our employees' responsibilities include meeting with as well as an understanding and competent approach to guests whose gaming behaviour is cause for concern.

Player Protection Information

How does Casinos Austria guarantee that the games are played fairly and in accordance with the law?

How does Casinos Austria protect its guests from criminal manipulation or organized fraud?

Restaurants & Hotels

How can I redeem a voucher for a Dinner & Casino Night Package?

Even if "Dinner & Casino Night" is no longer available for purchase, you can of course still redeem your voucher. Simply contact the hotel of your choice by e-mail.

You can find a current hotel overview under the following link:

Casino and Partner Hotels

What is meant by the term "Cuisino"?

The restaurants in our casinos run by gastronomy subsidiary Cuisino GesmbH are referred to as Cuisino. Cuisino is a wordmark successfully linking cuisine – French cuisine – and the casino. And it is this precise link between the gaming and gastronomy of the highest standard that it is meant to express. Each individual Cuisino offers an extensive range of gourmet cuisine, ensuring moments of culinary happiness on a daily basis for approximately 300,000 guests per year.

What do the casinos offer in addition to gaming?

Online Shop

How can I purchase Dinner & Casino vouchers or other packages?

Online Gaming

Where can I try my luck on the Internet?

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FAQ SERVICE

Current Information

Visit a Casino

Glücks Card

Jobs & Career

Responsible Gaming

Restaurants & Hotels

Online Shop

Online Gaming